Aiming at the pain points of customers in the purchasing decision-making stage (such as difficulty in product selection, unclear customization requirements, and compliance concerns), we designed the following solutions:
One-on-one service by technical business consultant: equipped with a team of industry experts (by industry), providing free scenario diagnosis and diagnostic solutions
Free samples: providing small batch customized samples and supporting laboratory test verification
Display raw material traceability information (such as silicone source, food grade certification), production process (real-time monitoring of dust-free workshop), quality inspection report (SGS/ROHS test results)
After-sales experience improvement plan: full-cycle support and data-based services
For situations where customers cannot grasp the effect of desiccant use in real time, resulting in cargo damage risk:
Solution:
7×24-hour emergency response: Set up an industry-specific service hotline, promise to issue a preliminary solution within 2 hours, and ensure that the problem is solved within 48 hours.